Contact information
Contact Information
Imperial King & Co.
We are committed to providing excellent customer service and assisting our customers with any questions or concerns.
If you need help with an order, shipping information, returns, or general inquiries, please contact our customer support team.
Customer Support Email
Response Time
Our customer support team typically responds within 24–48 business hours.
Response times may be slightly longer during weekends, holidays, or periods of high order volume.
Order Inquiries
When contacting us about an order, please include the following information to help us assist you faster:
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Your full name
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Your order number
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A brief description of the issue or question
Business Hours
Customer support is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Policy Questions
For questions related to our store policies, please review the following sections on our website:
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Shipping Policy
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Refund & Return Policy
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Terms of Service
If you still need assistance, our support team will be happy to help.